Shipping & Returns Policy

Thank you for selecting Therapy Day Spa for your self-care and wellness needs. Herewith is our Shipping & Returns Policy and our returns guideline:

Shipping Information:
1. Shipping Destinations:
Our shipping services cater to locations within Indonesia exclusively. International shipping options are not available at this time. For any queries concerning shipping within Indonesia, please contact our customer service team for assistance.
2. Processing & Delivery Time:
Orders are typically processed in 1-3 business days. Delivery timelines may vary based on your location within Indonesia and the selected shipping method during checkout.
3. Shipping Costs:
Shipping costs are calculated at checkout based on your order's weight and delivery address within Indonesia. You can choose from different shipping methods, each with corresponding costs to meet your preferences.
4. Shipping Providers:
We partner with reliable local shipping providers to guarantee timely and secure delivery of your orders. Once your order is dispatched, tracking details will be shared for your convenience.

Returns Policy:
1. Return Policy:
We only accept returns for damaged or defective items. Returns for reasons other than product damage or defects are not accommodated. Please thoroughly review your items upon receipt to ensure they are in good condition.
2. Damaged or Defective Items:
Should you receive damaged or defective items, please reach out to us immediately. Kindly provide photos of the affected product, and we will help you with the necessary steps for replacement or refund.

For any inquiries or further assistance regarding our Shipping & Returns Policy within Indonesia, please reach out to us at shop@therapy.co.id

Thank you for choosing Therapy Day Spa for your self-care and wellness products, meticulously crafted with a slow-made approach using plant-based ingredients free from toxins.

Last Updated: [31 May 2024]
Therapy Day Spa - Bali, Indonesia